With the provider change, the Internet connection speed has been slowed!How to solve the problem

Recently, a friend asked me, "Is it better to move from the DSL plan (a mobile carrier) to the Internet provider on the cable line?"

I made the same dramatic transition many years ago and wanted to send a celebration beer.

For me, the transition was the pleasure of feeling that Mandalorian (a group of warriors appearing in the movie "Star Wars") flew on a hyper drive after flying for a few days at Aromitsu speed.

But what if the new Internet service provider (ISP) plan is not so fast?

Gilbert, a Lifehacker reader, has recently sent such a question to "TECH 911".

The new provider was fast only during the test

Gilbert, this is interesting.It's great to try the troubleshooting skills that I would suggest, and to overlook my advice!

It was a pity that the provider could not solve your problem, but the fact that you did the right thing may be at least comforted.

The speed test was performed to confirm the problem, the provider contacted the provider, the technical person did tests in your environment and exchanged facilities that might be a problem.

The problem remains because other people were faster than you in your network environment, but what you need to do in troubleshooting is a bit narrowed down.

In my intuition, there is a problem with your home network, it may be fast on other people's devices, slow on your device, and speed.

Try as many devices as possible

You do not specify what the device you connected to the router in the speed test or what the device used when the Spectrum engineer did the speed test.

First, let's connect a similar device with the speed test by the Spectrum engineer.

For example, if a technician took out a new iPhone, connected it to your router Wi-Fi, and it was very fast, would you connect to the same new smartphone, connect to the same Wi-Fi and get the same speed.You should test.

You may want to do the speed test with as many devices as possible and bother your poor router, but whatever you have, you can connect it all with Ethernet (SPECTRUM's router / modem different cable.Use or ports), execute the speed test.

Next, connect various devices to Wi-Fi and execute the speed test.

Basically, the purpose is to find a combination of connection that can speed up as a speed as a Spectrum engineer.I think there is.

The fact that one person has given the speed that one person has given only on one device is not theory.

This is especially true if SPECTRUM engineers have not worked on router and modem settings (or combinations of devices).It's a great speed, so you just want to dig it up.

Is it hardware or a connection problem?

The interesting thing about this problem is that I always suggest that the device used in the speed test may be the cause of the speed decrease.

For example, even if the router and modem support high-speed Wireless-AC connection, if the device used for the speed test is old Wireless-N connection, the faster speed is probably the faster than a new Wireless-AC connection device.I do not come out.

However, the questioner was able to connect at high speed in the previous provider.If you use exactly the same device, you can see why the speed was slow as soon as you connected with Spectrum (and its hardware) (especially in other people's tests.Because there is a fast speed).

In such a case, I would do this as follows, changing the details.

What I want to check

You may find it impossible, but one of your devices, or a wireless network, may be slow.

This can be dealt with in various ways.

Etc.

Finally, if the Spectrum router and modem are integrated instead of separate, you can also set the router modem as a bridge (cable modem without a router function).

Then, if you buy a cheap (but solid) third-party router like TP-Link's Archer A7 and connect to the router modem as a primary router, you may be speeding up.

However, if you choose one answer, I think there is some mistake in the connection and the speed is decreasing.

If the router is processing the provisioning itself (only one SSID is provided to the connection), the simple thing is that your device is connected to a low -speed of 2.4GHz instead of a high -speed 5GHz network. maybe.

The speed of 400Mbp is not displayed in the Wireless-N connection, so there may be problems.

In that case, the problem can be solved by dividing the Wi-Fi network to 2.4GHz and 5GHz in the router settings as described above.

If the solution you proposed, please let me know!

I'm interested in which way you can solve your problem.

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Image: ShutterStock

Source: Tech 911

David Murphy -Lifehacker US [Original]