Mercari builds its own luggage distribution network. Packing-less and unmanned box strengthening "Merlogi"

Mercari established Mercari Co., Ltd. as a wholly owned subsidiary for the purpose of planning, developing and operating logistics services.

In addition to Mercari's largest shipping volume in Japan, Mercari has its own touches such as "Mercari Post" (about 1,000 locations nationwide) and "Mercari Station" (11 locations nationwide), a real store where you can "learn while experiencing" Mercari. Utilize points. Build a new collection and distribution network. The demonstration experiment will be started in November by limiting the area, and the area will be expanded while confirming the results and data.

We aim to build an efficient collection and distribution network that utilizes Mercari's data and technology, and to provide services that further improve the customer experience, such as packing-less shipping. We will build a collection and distribution network using our own touch points, but we plan to realize it in collaboration with our partners and develop it without our own assets such as trucks and warehouses.

Specifically, based on Mercari's monthly transaction data of 20 million users, we will identify places with a larger load and improve the accuracy of collection to build an efficient collection flow network.

In addition, the number of unmanned mailing boxes "Mercari Post" that can be shipped non-face-to-face by "Easy Mercari mail" has expanded from the current 1,000 locations nationwide to 8,000 locations nationwide by 2024. It will be used as a touch point for the company in combination with the "Mercari Station" to maximize collection efficiency.

These baggage collection networks also offer value-added services such as "packing-less shipping," which completes shipping by simply bringing in sold products, and cleaning and repairing products before shipping. Aim to improve the user experience. Cleaning and repair will be introduced in the spring of 2022.

It is said that the collection and distribution base is not maintained by Mercari, but is expected to collaborate with partner companies. "We are conducting a demonstration experiment with Mr. Minute (for shoe repair) under the name of Mercari Repair. We will cooperate with existing business formats. We know that it has a high affinity with service business formats such as repair, cleaning, and repair. It has begun to have such a format among the member stores of Mercari (Merlogi Kazuya Nobe, CEO). "

In addition, in the collection and distribution network of Merlogi, the policy is to introduce packing and shipping materials that are supposed to be reused repeatedly and to deal with the environmental load that occurs in the delivery process. It is said that it will also contribute to Mercari's goal of "realizing a sound material-cycle society in which limited resources are used with great care."

In the future, we will consider opening Mercari Post to partner companies. The plan is to provide shipping services such as product returns from other companies' ECs, and to provide storage and shipping services to online shop owners who use services other than the Mercari Group.

We also provide a service for exhibiting, packing, and shipping for those who open "Mercari Shops". Aim to create synergies with other businesses of the Mercari Group.

With the entry of major e-commerce companies into the logistics business from around 2017, the delivery capacity of "Last One Mile" has expanded. Furthermore, improvements have been made to the "receiver", such as delivery services and locker receipts. On the other hand, there are still issues in the "sending / shipping" process, and "Merlogi" will be responsible for improving this area through its own distribution network.

In addition, it is a new company responsible for improving the collection part at the time of listing Mercari, and the partnership with Japan Post and Yamato in the distribution network will not change.